I ve already expect it to happen considering the percentage of whichWhatsAppis is increasing day by day.
You can now reach customer care onWhatsApp MTN instead 180 call and waiting endlessly for CC to pick up, you can do simple chat them up and within minutes you will attend your need.
I think it's actually the first TELECOMMUNICATION to have customer care services on WhatsApp.
And some of the issues that you must attend to WhatsApp includes Education MTN in products, customer complaints departments &, surveys among others.
The following are the 5 (five) MTN Dedicated number WhatsApp to add:
09033000001
09033000002
09033000003
09033000004
09033000005
This is a good move, but putting more emphasis on MTN giving us cheaper data plan. This is my number one complain.
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